Terms and Conditions

1. Broker Role & Disclaimer
Fast Track Auto Shipping LLC is a federally licensed property transportation broker. Broker arranges vehicle transportation through FMCSA-authorized and insured motor carriers. Broker is not a motor carrier, does not transport vehicles, and does not assume responsibility for the physical transportation of vehicles. All custody, care, and control of the vehicle rest solely with the Carrier once the vehicle is picked up.

2. Quotes, Pricing & Agreement Effect
All quotes are estimates based on current market conditions and the vehicle information provided by the Customer. Quotes are valid for five (5) days unless otherwise stated. Pricing may change if the vehicle is misrepresented in size, weight, condition, operability, or modifications. Market fluctuations, fuel costs, weather, route demand, or limited carrier availability may affect pricing. Signing this Agreement locks in the quoted price only. It does not obligate payment unless and until a Carrier is assigned and dispatch services are performed.

3. Carrier Liability & Insurance
All Carriers are required by federal law to maintain cargo liability insurance. Broker does not provide insurance coverage for vehicle damage. All damage claims must be filed directly with the Carrier. Carrier liability typically excludes pre-existing damage, mechanical or electrical failure, fluid leaks, glass damage, weather-related damage, aftermarket accessories, and personal items left in the vehicle.

4. Customer Responsibilities
Customer agrees to provide accurate vehicle details, remove all personal items unless pre-approved (maximum 100 lbs in trunk only), maintain fuel level at one-quarter tank or less, disable alarms or provide instructions, ensure vehicle operability unless agreed otherwise, provide accessible pickup and delivery locations, and not double-book transportation with multiple brokers. Failure to comply may result in delays, cancellation, or additional fees.

5. Payment Terms
A broker fee may be charged only after the Customer approves the shipment and a Carrier is assigned. The remaining balance is due at delivery and paid directly to the Carrier. Accepted payment methods to the Carrier may include cash, cashier’s check, Zelle, or money order, depending on the Carrier. Chargebacks or payment disputes for valid services rendered may be pursued through collections and may include additional fees.

6. Cancellations & Refunds
Cancellations before Carrier assignment receive a full refund of any broker fee. Cancellations after Carrier assignment may result in forfeiture of the broker fee. Dry runs, no-shows, or inaccessible locations may result in additional charges. All cancellations must be submitted in writing by email.

7. Pickup & Delivery Windows
Pickup and delivery dates are estimated windows only and are not guaranteed. Broker and Carrier are not responsible for delays caused by weather, traffic, mechanical issues, DOT regulations, road closures, or acts of God. No compensation is owed for lost wages, rental vehicles, storage, or inconvenience.

8. Vehicle Condition & Damage Claims
Customer or authorized agent must inspect the vehicle at pickup and delivery. All damage must be clearly noted on the Bill of Lading at delivery. Damage claims require written notation on the Bill of Lading, photos taken at delivery, and submission to the Carrier within 24 hours. Failure to follow this process may result in claim denial.

9. Limitation of Liability
Broker is not liable for indirect, incidental, or consequential damages including loss of income, rental costs, emotional distress, or inconvenience. Broker’s maximum liability shall not exceed the amount paid to Broker for brokerage services.

10. Indemnification
Customer agrees to indemnify and hold harmless Fast Track Auto Shipping LLC from claims arising from misrepresentation, violation of this Agreement, negligence, or disputes with the Carrier.

11. Governing Law & Dispute Resolution
This Agreement is governed by the laws of the State of Texas. All disputes shall be resolved by binding arbitration in Dallam County, Texas. Customer waives the right to jury trial and class actions.

12. SMS Terms & Conditions (TCPA / CTIA / Carrier Compliant)

SMS Consent
By providing your phone number and opting in through a website checkbox, form submission, or verbal consent during a recorded call, you provide prior express written consent to receive text messages from Fast Track Auto Shipping LLC. Consent to receive SMS messages is not required to purchase services.

Types of Messages
Messages may include vehicle shipping quotes, pickup and delivery updates, appointment reminders, follow-ups, billing inquiries, and service-related notifications.

Message Frequency
Message frequency may vary. You may receive up to two (2) messages per week.

Fees
Standard message and data rates may apply depending on your mobile carrier.

Opt-Out & Help
You may opt out at any time by replying STOP. Reply HELP for assistance.

Data Use
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All text messaging opt-in data and consent will not be shared with any third parties.

13. Severability
If any provision of this Agreement is deemed unenforceable, the remaining provisions remain in full force and effect.

14. Entire Agreement
This Agreement constitutes the entire understanding between the parties and supersedes all prior agreements or representations.